Privacy policy
Effective Date: June 18, 2026
We care about your privacy — just as we care about the clothes you choose and the moments you wear them for. This policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or get in touch with us.
Please take a moment to read this policy. If anything isn't clear, or if you have any questions, we're always happy to hear from you.
Who We Are
Brand: Xacora
Customer Service Email: support@xacxh.com；xacxh1@126.com
Store Website: https://xacxh.com
Website Operator and Legal Business Name:
Yunyan District Mila Clothing Store
Date of Establishment: 2021/10/20
Business Registration Number: 92520103MAAM15HH13
Registered Business Address:
No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province, China
Xacora is operated by Yunyan District Mila Clothing Store, responsible for the operation of the online store https://xacxh.com, order processing, customer service, and related e-commerce activities. Please remember: this registered address is not a return address. Always contact our customer service team first for return authorisation and the correct shipping address.
Information We Collect
Depending on how you interact with us, we may collect the following types of information:
What you give us directly
When you browse, order, or contact us, you may provide your name, email address, phone number, billing and delivery addresses, account login details, order history, product selections (like size, colour, or design), reviews, photos, and any messages you send to our support team. If you submit images or videos to help with an order or product issue, we'll also collect those.
Payment information
We use trusted third‑party payment processors to handle your payments. We typically do not store your full card number or security code. We may receive limited data such as payment status, transaction ID, payment method, or the last few digits of your card.
Information collected automatically
When you visit our site, we and our service partners may automatically log your IP address, browser type, device, operating system, language preference, general location (based on IP), pages you view, links you click, referring website, shopping cart activity, and cookie‑related identifiers. We don't track precise GPS location unless you intentionally enable a feature that asks for it.
How We Use Your Information
We use your personal information for the following purposes:
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To run and improve our website and your shopping experience.
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To create and manage your customer account.
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To process your payments and orders.
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To send your selections to our production partners for printing and fulfilment.
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To arrange shipping, tracking, returns, and refunds.
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To communicate with you about your orders, account, policy updates, or support requests.
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To detect and prevent fraud, abuse, or security issues.
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To analyse site performance and understand how our customers shop.
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To personalise content and offers where allowed by law.
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To send you marketing communications if you've given your consent (or where we have another lawful basis).
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To maintain necessary business, accounting, and tax records.
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To establish or defend legal claims.
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To comply with applicable laws and lawful requests.
We only collect and use information that is reasonably necessary for these purposes.
Print‑on‑Demand Production and Fulfillment
Because many of our garments are made especially for you after you order, we work with production and fulfilment partners. To get your clothing created and delivered, we may share your name, delivery address, contact details, product choices, order number, and shipping instructions with these partners.
Our partners may operate in different countries than your place of residence. They are only allowed to process your information for the specific tasks of production, fulfilment, delivery, support, security, and legal compliance, under their contractual obligations to us.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar tools to:
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Keep our website working properly.
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Remember your account and cart contents.
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Maintain security.
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Understand traffic and performance.
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Measure the effectiveness of our marketing.
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Show relevant content or advertisements where permitted.
You can manage your cookie preferences through your browser settings or the controls we provide on our site. Please note that blocking certain cookies may affect how our website functions.
Marketing Communications
With your permission (or where the law allows), we may send you updates about new collections, promotions, or other news. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us at support@xacxh.com.
Even if you opt out of marketing, we'll still send you important transactional messages related to your orders, payments, deliveries, returns, security, or policy changes.
How We Share Your Information
We may share your personal information with trusted service providers who help us operate our business, including:
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Our e‑commerce platform provider.
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Payment processors and fraud prevention services.
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Print‑on‑demand production and fulfilment partners.
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Warehouses, shipping carriers, and local delivery services.
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Customer service and communication tools.
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Website hosting, security, and technical support.
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Analytics, advertising, and marketing partners.
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Accountants, lawyers, auditors, and professional advisors.
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Government authorities when legally required.
We may also share information:
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With your explicit consent.
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To investigate fraud, security incidents, or policy violations.
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To protect the rights, safety, or property of Xacora, our customers, or others.
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In connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
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When required by law, court order, or lawful government request.
Sale or Sharing of Personal Information
We do not sell your personal information for money. However, some privacy laws may consider certain uses of analytics or advertising cookies as a "sale," "sharing," or targeted advertising, even without monetary exchange. Where applicable, you may opt out of such processing using the cookie controls on our site or by emailing support@xacxh.com.
International Data Transfers
We are based in China (and our legal entity is registered in Guizhou Province), but we work with production, fulfilment, and service partners that may be located in other countries (such as the United States, Hong Kong, or elsewhere). As a result, your personal information may be processed outside of your country of residence. Where required, we use appropriate contractual and technical measures to ensure your data is adequately protected during these transfers.
How Long We Keep Your Information
We retain your personal information only as long as necessary to:
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Fulfil the purposes described in this policy.
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Complete production, delivery, returns, refunds, and customer support.
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Maintain required financial, tax, and transaction records.
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Prevent fraud and protect security.
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Resolve disputes.
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Comply with legal obligations.
After that, we will securely delete, anonymise, or dispose of your information.
Data Security
We take reasonable measures to protect your information from unauthorised access, loss, misuse, or disclosure. This includes administrative, technical, and physical safeguards. However, no system is 100% secure, so we cannot guarantee absolute security. You are also responsible for keeping your account password confidential and notifying us immediately if you suspect any unauthorised access.
Your Privacy Rights
Depending on where you live, you may have the right to:
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Request access to the personal information we hold about you.
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Ask us to correct any inaccurate or incomplete data.
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Request deletion of certain information.
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Withdraw consent where we rely on it.
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Object to or restrict specific processing activities.
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Opt out of targeted advertising, sale, or sharing.
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Ask for a portable copy of your data.
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Lodge a complaint with your local privacy authority.
To exercise any of these rights, email us at support@xacxh.com with the subject line "Privacy Request." We may need to verify your identity before responding. We'll reply within the timeframe required by law and will not discriminate against you for exercising your rights.
Children's Privacy
Our website and products are intended for adults (age 16 and over). We do not knowingly collect personal information from children under 16 without appropriate parental consent. If you believe a child has provided us with personal data, please contact us immediately so we can review and delete it if necessary.
Third‑Party Links
Our site may contain links to other websites or services that we do not control. This privacy policy does not apply to those third parties. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services, practices, technology, or legal requirements. The revised version will be posted on this page with a new effective date. For material changes, we may also notify you via our website or other appropriate means.
Contact Us
Again, if you have any questions, please don't hesitate to reach out.
Brand: Xacora
Website: xacxh.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Department / RMA: OH-5512-M
Warehouse: Buckeye Logistics Returns – Door 9
2775 Scioto Ridge Rd, Suite 3
Columbus, OH 43228-3920
United States
Customer Service Email: xacxh1@126.com; support@xacxh.com
Contact Phone: +86 182-8608-0276
Xacora is managed by Yunyan District Mila Clothing Store, the operator responsible for xacxh.com, order fulfillment, customer service, and related ecommerce activities.