RETURNS AND CANCELLATION POLICY

Effective Date: June 18, 2026

This Returns and Cancellation Policy is issued by Yunyan District Mila Clothing Store , the legal entity and operator of Xacora and xacxh.com.

Legal Entity / Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province

This Returns and Cancellation Policy applies to orders placed on xacxh.com. It should be read together with our Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, and FAQ.

1. Return Window

You may request a return within 30 calendar days of your order’s delivery date.

For damaged, defective, incorrect, or incomplete items, please inspect your order promptly after delivery and contact us as soon as possible, ideally within 7 days.

Items returned after the applicable return period may not be eligible for return or refund, unless required by law.

2. Return Eligibility

Unless otherwise noted on the product page or required by law, returned items must:

be unworn and unwashed, for apparel-style garments;
be free from stains, odours, alterations, pet hair, or other signs of use;
include their original packaging and any accompanying accessories; and
be shipped according to the return instructions provided by our team.

You are welcome to try on or inspect the item to check fit and appearance, but please do not wear, wash, alter, or damage it.

3. Non-Returnable Items

Except for defects or as otherwise required by law, we generally cannot accept returns for:

personalised or custom-made garments;
made-to-order items whose product page states that change-of-mind returns are not available;
items that have been worn, washed, altered, stained, damaged, or have developed odours;
items missing original packaging or essential parts;
gift cards;
items marked “Final Sale”; or
items returned after the applicable return period.

For hygiene-related items such as underwear or swimwear, this restriction is clearly stated on the respective product page. Your mandatory consumer rights are not affected by this section.

4. How to Start a Return

To start the process, contact us at:

support@xacxh.com or xacxh1@126.com

Please include:

your order number;
the email address used when placing the order;
the item(s) you wish to return;
the reason for your return; and
if the item is damaged, defective, incorrect, or incomplete, clear photos or videos showing the issue.

Important: Do not send the item back before you receive return instructions from our customer service team. We will provide the correct return address and steps to follow.

5. Return Address

Please do not send returns to our registered business address or to the address shown on the original shipping label — unless our customer service team specifically instructs you to do so.

After we approve your return request, we will provide you with the correct return address, which may vary depending on the fulfilment centre. Xacora is not responsible for items sent to an unauthorised or incorrect address.

Current return warehouse address, once authorised:

Attn: Returns Department / RMA: OH-5512-M
Warehouse: Buckeye Logistics Returns – Door 9
2775 Scioto Ridge Rd, Suite 3
Columbus, OH 43228-3920
United States

6. Return Inspection Process

Once we receive your authorised return, we will inspect the item. If the return is approved, we will notify you via email. If the item does not meet our return conditions, we will reach out to discuss next steps before making a final decision.

We do not automatically charge a restocking fee. However, where permitted by law, we may make a reasonable deduction if the item’s value has decreased because it was worn, washed, damaged, altered, or returned incomplete.

7. Damaged, Defective, Incorrect, or Incomplete Items

We truly hope this never happens, but if your garment arrives damaged, defective, misprinted, materially different from the description, or missing pieces, please inspect your order promptly after delivery and contact us as soon as possible — ideally within 7 days.

Please provide photos or videos showing:

the item itself;
the problem or defect clearly;
the shipping package (box or bag);
the shipping label; and
all items you received.

After reviewing and verifying the issue, we will, at your choice, send a replacement, offer an exchange, or issue a refund for the affected item(s). If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or return shipping costs.

Please keep the item and all packaging until we confirm they are no longer needed.

8. Exchanges and Replacements

Because many of our garments are made-to-order and sizes or designs may become unavailable, we cannot guarantee direct exchanges. However, if an item is verified as defective, damaged, incorrectly printed, or incorrectly fulfilled, we will provide a replacement, corrected item, or refund, depending on availability and the situation.

Exchanges require that you first return the original item(s). We cannot send a replacement until we receive and inspect the original item, subject to stock availability.

9. Cancellation Policy

If you need to change or cancel your order, please contact us as soon as possible at:

support@xacxh.com or xacxh1@126.com

Please include your order number and the email address used when placing the order.

Because many of our garments are made especially for you after you place your order, production may begin soon after ordering. We cannot guarantee changes or cancellations once your order has entered processing, production, or shipping.

If we can cancel your order before production or dispatch, we will refund the eligible amount to your original payment method. If your order has already entered production, we may not be able to cancel it. If the order has already been dispatched, please follow our return process instead.

We may also cancel or limit an order for legitimate reasons, including product unavailability, pricing errors, payment issues, suspected fraud or unauthorised activity, delivery restrictions, unusually large or duplicate orders, or orders that appear to be for resale. If we cancel an order after payment, we will refund the full amount to your original payment method.

10. Refunds

Refund eligibility, refund method, refund processing time, return shipping costs, and non-refundable items are explained in our Refund Policy.

Approved refunds will be issued to your original payment method. We typically process refunds within 5–7 business days after the return inspection is completed. Your bank or payment provider may then take an additional 7–10 business days to reflect the funds in your account.

Original shipping fees are refundable only if the return is due to our error, such as a wrong, defective, or incorrect item. For customer-initiated returns, original shipping costs are non-refundable unless required by law. Customs duties, import taxes, and other third-party charges are not refundable by Xacora.

11. Packages Returned Due to Customer-Attributable Reasons

If a package is returned to us because you provided an incorrect or incomplete address, refused delivery, failed to pick it up after multiple attempts, or did not pay applicable customs fees:

the return will be treated as a standard return;
we will deduct any return shipping, customs, handling, or re-delivery costs from your refund if one is requested; and
if you wish to have the order re-sent to a corrected address, you will be responsible for the full re-delivery shipping costs.

Refund eligibility will be assessed after the returned package is inspected.

Contact Us

If you have any questions about returns or cancellations, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.

Customer Service Email: support@xacxh.com; xacxh1@126.com
Store Website: https://xacxh.com
Contact Phone: +86 182-8608-0276