Effective Date: June 18, 2026
We know that when you choose something from Xacora, you're not just buying an item — you're adding a piece of style to your wardrobe or sending a thoughtful gift to someone special. And we want that package to reach you (or your loved one) as smoothly and reliably as possible.
This policy covers everything you need to know about how we prepare, pack, and ship your order. Please read it through, and if anything isn't clear, we're always here to help.
How We Prepare Your Order
Most of our garments are made especially for you after you place your order. This means we don't keep piles of ready‑made stock — we start creating your choice once you've confirmed it.
This process usually takes about 2 to 5 business days for production, quality checks, careful packing, and dispatch. Business days are Monday through Friday, excluding public holidays.
Sometimes a little extra time is needed, especially during busy sale seasons or holidays, public holidays when our partners are closed, unexpected production or material delays, payment or address verification steps, or orders that include multiple items or are fulfilled from different locations.
Once your order leaves our hands, we'll send you a shipping confirmation email with tracking details so you can follow its journey.
Where Your Clothing Comes From
We work with trusted production and fulfilment partners. Depending on the product, design, and delivery address, your order may be produced at one of several facilities. Multiple items may be packed and shipped separately — they'll arrive on different days, but both are on their way.
Where We Ship
We currently ship to the countries and regions shown at checkout. If you don't see your country listed, we cannot deliver there at this time. Please check options during checkout before placing your order.
Estimated Delivery Times – Including Processing
Total delivery time = Processing time (2–5 business days) + Transit time.
Based on our transit estimates, the total delivery times from order placement to delivery are:
United States: Transit 7–10 business days, Total 9–15 business days
Canada & most European destinations: Transit 7–12 business days, Total 9–17 business days
Australia & New Zealand: Transit 7–12 business days, Total 9–17 business days
Mexico, Central & South America: Transit 12–15 business days, Total 14–20 business days
Select Middle Eastern destinations: Transit 12–15 business days, Total 14–20 business days
Processing may take longer during peak seasons or for custom items; we will notify you if significant delays occur.
These estimates are not guarantees — delays can happen due to customs, weather, carrier disruptions, or other factors beyond our control.
Shipping Costs
Shipping methods and charges are clearly displayed at checkout. Free‑shipping promotions, if available, will be shown on the website or at checkout with applicable terms (minimum order values, destination limits, etc.). All costs are presented upfront.
Possible Delivery Delays
Common reasons for delays include customs inspections, severe weather, public holidays, carrier strikes, high shipping volumes, incorrect address information, remote areas, or other circumstances outside our control. If your tracking hasn't updated for a while, contact us with your order number.
Please note: we do not offer automatic refunds simply because a package arrives later than estimated. However, if a shipment is confirmed lost or undeliverable, we will review it individually and work toward a fair solution.
Tracking Your Order
After dispatch, you will receive a shipping confirmation email with tracking number(s). Tracking may take a few days to appear. If your order is split into multiple packages, you may receive more than one tracking number. Carrier details will be provided in the notification.
Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, or other fees may apply. Unless stated otherwise at checkout, these charges are the customer's/recipient's responsibility. We are required to declare the actual purchase value and cannot mark items as gifts or reduce the declared amount. Customs processing may add extra time.
Double‑Check Your Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately. We cannot guarantee changes after production or fulfilment has started. If a package is returned to us due to an incorrect or incomplete address, any additional costs for re‑production, return shipping, or redelivery will be your responsibility (where permitted by law). If you request re‑delivery to a corrected address, you will bear the re‑delivery shipping costs.
Refused or Undeliverable Packages
If you refuse delivery, or if the carrier cannot deliver because of an incorrect address, failure to pick up after multiple delivery attempts, unpaid customs fees, or other reasons attributable to you:
The package will be returned to us.
Applicable return shipping, customs, handling, or re‑delivery costs will be deducted from any refund that may be eligible (if a refund is requested under our separate Returns Policy).
If you wish to have the order re‑sent, you will be responsible for the re‑delivery shipping costs in full.
What If Tracking Says "Delivered" but You Can't Find It?
Please check your delivery location, ask neighbours/household members, contact the carrier directly, and look for any delivery notices. If you still need help, contact us with your order number. We may open an investigation with the carrier. If the shipment is confirmed lost due to carrier or fulfilment error, we will offer a suitable solution (replacement or refund, subject to our separate policies).
We're Here to Help
If you have any questions, please don't hesitate to reach out.
About us
Brand: Xacora
Website: xacxh.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Department / RMA: OH-5512-M
Warehouse: Buckeye Logistics Returns – Door 9
2775 Scioto Ridge Rd, Suite 3
Columbus, OH 43228-3920
United States
Customer Service Email: xacxh1@126.com; support@xacxh.com
Contact Phone: +86 182-8608-0276
Xacora is managed by Yunyan District Mila Clothing Store, the operator responsible for xacxh.com, order fulfillment, customer service, and related ecommerce activities.