Effective Date: June 18, 2026
What does Xacora sell?
Xacora is a clothing store offering everyday apparel and seasonal pieces — including tops, dresses, outerwear, bottoms, knitwear, and matching sets. Fabrics, colours, sizes, and fits vary by style and availability, so please check the product page for the most accurate details.
Where do you ship?
Right now, we ship to the United States, Canada, and Mexico. If your delivery address is outside these countries, checkout won’t let you complete the order.
How long does order processing take?
Most in-stock clothing is processed within 2–7 business days. Pre-order, made-to-order, or specially handled items may take longer; that timing will be shown on the product page.
How long does delivery take?
After dispatch, estimated transit times are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
These estimates do not include processing time.
How much does shipping cost?
Orders of US$50 or more ship free. Below US$50, standard shipping is:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
How can I track my order?
Once your order is dispatched, we’ll email tracking information to the address you used. You can also log in to your account and check the “Orders” section.
Why hasn’t my tracking updated?
Tracking can take a few business days to appear after dispatch. If there’s no movement for a long time, contact us with your order number and we’ll check.
Will all items arrive in one package?
If you order several pieces, they may ship separately. You may receive more than one tracking number. That’s normal — especially when items come from different stock locations.
Can I change or cancel my order?
Need to change the address, size, colour, or cancel? Contact us as soon as possible with your order number. Once your order has entered processing, production, or shipping, we can’t guarantee changes or cancellations.
Can I return clothing?
Eligible items can be returned within 30 days of delivery. Please contact us before sending anything back. For clothing returns, items should be unworn, unwashed, and have original tags, unless they arrived damaged, defective, or incorrect. Full details are in our Returns, Refunds and Cancellation Policy.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label. After review, we’ll offer an appropriate solution.
Can personalised or custom clothing be returned?
Personalised, custom-made, and made-to-order pieces generally can’t be returned for a change of mind. This doesn’t affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Will I have to pay customs duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges from the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
What if I entered the wrong address?
Contact us immediately. Once your order has entered processing or has been dispatched, we can’t guarantee the address can be changed. Please double-check your details when placing the order.
How can I contact Xacora?
Customer Service Email: support@xacxh.com; xacxh1@126.com
Store Website: https://xacxh.com
Contact Phone: +86 182-8608-0276
When contacting us about an existing order, please include your order number and the email address used to place the order.
Who operates Xacora?
Brand: Xacora
Store Website: https://xacxh.com
Customer Service Email: support@xacxh.com; xacxh1@126.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province
Contact Phone: +86 182-8608-0276
Xacora is managed by Yunyan District Mila Clothing Store, the operator responsible for xacxh.com, order fulfillment, customer service, and related ecommerce activities.
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Department / RMA: OH-5512-M
Warehouse: Buckeye Logistics Returns – Door 9
2775 Scioto Ridge Rd, Suite 3
Columbus, OH 43228-3920
United States
Thank you for visiting Xacora. We hope you find pieces that fit your everyday style.